The high cost of fuel, infinite traffic jams, as well as the unenviable financial position, forces many Russians to move around the city streets on public transport. Year after year, people travel to shops, work, home, and also attend entertainment events, choosing a bus with an optimal route.
In modern practice there are a mass of examples when the rights and interests of Russians are violated by drivers or vocational conductors. With each day, the relevance of such conflicts increases. Many citizens prefer not to pay attention to rudeness, as a result of which the violators become all the impudent, and the problems arise more and more.
How to turn in this situation and is it possible to protect your rights and interests? Many citizens are asked by this issue. Most Russians simply do not know where to complain that their appeal should be heard, and the guilty suffered a deserved punishment.
Of course, a citizen can write a complaint and submit it to the appropriate instances, but often the document refuses to consider due to improper compilation or inconsistency of those or other requirements.
In order not to make mistakes by writing a complaint correctly and competently, it is best to first consult from an experienced lawyer. It will help correctly draw up an appeal, and also explain all the features of his dispatch. If necessary, a specialist can independently deal with the settlement of the conflict, receiving the appropriate power of attorney from a citizen.
Of course, the experience and knowledge of the lawyer will allow to solve the problem as quickly as possible and punish the perpetrators, but what if the family budget is so felt on the seams? There is a way out of this situation. To quickly get answers and avoid unplanned material costs, citizens can chat with a lawyer remotely.
The legal relationship between a citizen moving on public transport and the person who manages this transport is regulated by the Code of Rules. Drivers of buses, trams, trolley buses and other vehicles intended for regular transportation of passengers are obliged to know these rules and strictly follow them.
Unfortunately, in practice, everything happens completely differently. Often, a half-hour trip by the bus is a nightmare. A person who manages public transport or conductor is granted rudeness to citizens, forced to pay for the passage of those people who have benefits, and also make other disorders.
In this case, victims or witnesses should not ignore unlawful actions. They should be as quickly as possible to write a complaint and call responsibility. Do not fear that the appeal is ignored or postponed in a long box. If the complaint is drawn up correctly, it will be surely studied, and in relation to the violator will take appropriate measures.
To write complaints to higher or regulatory instances, the applicant should have a good reason. Today it is possible to distinguish several main reasons that the appeals are as follows:
- Rudeness, obscene branch or rudeness with respect to passengers;
- Non-compliance with the schedule;
- Antisanitary conditions in the cabin vehicle and;
- Attempting forced challenge fees for fare in preferential categories of passengers.
Drivers and conductor, allowing a violation of etiquette or not observing moral norms, should be punished. Preventive measure can be deprived of premium, removal from this route and even dismissal.
Appeal may come from one particular citizen or make up collectively. It is important to remember that the complaints weighing collective nature are considered in the first place.
If, during a trip to public transport, the conductor or the driver violated the rights of passengers, the victims should not be in panic or ignore the actions of the intruder. Today, almost every bus has a document in which the phone number is specified. hot line" The passenger can call employees of the carrier, without waiting for the trip.
In this case, it is necessary to act as quickly as possible. In addition to oral circulation, the victim should be sent to the carrier a written complaint, in which the essence of the conflict will be described in detail. If the letter goes through the post office, then it is necessary to immediately take care of receiving the delivery notice.
In order for the document to be taken to consideration, it must comply with the standards and rules of the business letter. The text should not be errors, corrections and inaccuracies. Also not allowed coarse and emotional phrases. The period during which the complaint should explore, and the impairment is punished, is 1 month.
If an attempt to resolve the conflict, turning directly to the carrier, will not bring any result, the citizen has the full right to write a complaint with the Department of Transport. This appeal can be sent through the post office, as well as in electronic form.
According to experts, you can immediately make a complaint to all possible structures. This will become a kind of guarantee that the appeal will be considered, and will ensure maximum efficiency in solving the problem. It should also be done when conflict occurred.
The affected passenger should do the following:
- Find out the surname of the violator;
- Record government numberno bus sign;
- Seek help to other passengers, specifying their contacts;
- To decide where the complaint is to be supplied, and make an appropriate appeal.
In the process of drawing up a claim, it should be remembered that in the absence of contact information about the author in this document, it will not be considered.
Also, the complaint should contain a date for the formation of the appeal and the period during which the applicant awaits a response. In addition to the description of the conflict, it is necessary to indicate a request for help in solving the issue and punishment of the perpetrator.
Traffic police will start receiving complaints of bus drivers
You were heated in a minibus, you are unhappy with the driver's behavior or public transport. The situation, alas, is still typical, although not frequent. Where to complain? How to file your application - writing, on the phone, at what time? Answers to these questions as well detailed information On the rights of passengers regarding the inadequate behavior of the carrier, you can get by studying this article.
The passenger who wants to complain may go along the most simple way: leave a message in the feedback form. For this, there is a single electronic sample of appeal on the website of the Department of Transport and the Road and Transport Development of Moscow. To turn there the victim has the basis in the following cases:
- the representative of the carrier (driver) allows rudeness and coarse appeal;
- you stand for a long time on the bus, transport does not follow the schedule of movement;
- other manifestations of consumer violations that you want to report.
Rights of drivers and passengers. What you need to know
This information is set out in the "Rules for the Terrestrial Urban passenger transport In the city of Moscow. These requirements are absolutely open to shared access, they concern the standards of behavior in trams, trolley buses, buses, route taxis, that is, they are distributed to almost all types of transport.
Important. Before making a decision to write or file a complaint, you should study your rights and stock up with arguments confirming the fault of the carrier.
Briefly, the rules can be reduced to several major postulates:
- Information on the rights of passengers and responsibilities of the company is mandatory placed in vehicle salons.
- The timetable schedule can be found on the website Mosgortrans and in the stop pavilions of trams, trolley buses, route taxis.
- The driver is obliged to transport passengers regardless of categories (including persons with difficulty), while respecting the rules road.
- On public transport there are certain intervals of movement, clearly specified routes. In case of temporary changes, the carrier notifies passengers by any effective way.
- Mandatory requirement is maintaining in the cabin of purity, compliance sanitary norms, availability of funds first medical care and special safety equipment (fire extinguishers).
How to properly file a complaint
In order for the appeal to be registered and is accepted, you need to perform a few simple requirements. Regardless of whether it will be transferred along a hotline or letter, by email, you must know the park number of the vehicle. This is basic information. It is usually indicated in front, on the cabin or lobby glassas well as on the side. You will also need to inform the dispatcher (leave on the site) the route number and specific information about the date, place and time of the incident.
Attention. Anonymous appeals, with strangers (non-existent) identification data - the surname, phone number and address, are most likely not.
Methods of circulation
There is an opportunity to file a complaint around the clock hotline. Be sure to collect data on the fact of violation, briefly and clearly present the essence of the dispatcher, leaving information about yourself (the number for communication and the applicant's phio). In addition, other ways are allowed: Write a paper application and send it to the Main Directorate of the Mosgortrans (address can be found on the site). During the month, the official representative of the institution is obliged to provide an answer to the complaint. You can also contact the website of the Moscow City Hall, in the appropriate section. If there was a case with a specific carrier that has been provided feedback With the consumer, call or leave a message directly from their dispatcher.
Important. In most cases, according to the results of the incident, the driver will punish: will be deprived of a premium allowance or even dismissed. Remember this, do not allow unsubstantiated statements and subjective assessments.
Output
So, the main points of filing a complaint to the Mosgortrans disassembled. This is a telephone connection, contacts on the site and written appeals. You know where to complain and how to do it. And most importantly, remember: safety on the road, the situation in the cabin depends on the interjudice communication of passengers and the driver.
